"Maolong Machinery Quality Guarantee"
Our company has established a perfect quality management system, strictly implemented in accordance with ISO9001: 2000 standards, and adopted strict measures in terms of quality assurance and product safety:
I. Quality assurance measures:
According to the requirements of the ISO 9001: 2000 standard, strict quality assurance measures have been adopted from the entire process from purchase, process, finished product shipment to after-sales service:
1. Purchase quality assurance measures:
① Control the supply channels and select qualified suppliers:
For the main raw materials and components, our company must choose well-known brands at home and abroad; suppliers choose a first-level agent to ensure 100% genuine purchases; strictly evaluate all suppliers and record their performance, and perform them every year After re-evaluation, only those who pass the evaluation can be included in the "Qualified Supplier Register"; the main raw materials and components must be purchased from qualified suppliers.
② Establish a perfect purchase inspection system:
Our company's quality control department is equipped with a full-time purchase inspector to conduct strict inspections on all outsourced and outsourced parts. Only materials that pass the inspection can be put in storage and put into production.
2.Production quality assurance measures:
The quality control of the production process mainly adopts a combination of self-inspection, mutual inspection, and special inspection. For the quality problems that occur, the principle of "three misses" is adopted: that is, the quality problems are not resolved, and the improvement measures are not implemented. However, the parties have not been educated. Secondly, a quality statistics and quality objectives assessment system has also been established. The quality of each process is statistically analyzed every month, and those who fail to achieve the quality objectives have a "quality veto power". In addition, special attention is paid to the use of advanced process methods, the purchase of advanced processing equipment, and full-time engineers to conduct process guidance and inspections to ensure that the processing capacity is sufficient and the process quality is kept in a controlled state for a long time.
3. Quality assurance measures for finished products:
All the finished products produced by our company must be strictly inspected by a qualified full-time inspector. Only after the products are qualified can they be put into the warehouse and shipped. It is also equipped with relevant technical data (drawings, test reports, operating instructions, etc.), and also makes quality commitments to customers (quality assurance); in order to ensure 100% of the finished product ex-factory pass rate, our company takes regular training, qualification assessment, Strict assessment and other effective measures; At the same time, the director and manager of the quality control department strictly monitors the quality of the finished product and conducts random inspection and review at any time to ensure that all quality problems of the finished product are completely resolved before leaving the factory.
4.After-sales service quality assurance measures:
The company's planning operation department has set up a special after-sales service team, with a person in charge of after-sales service, collecting extensive customer opinions, conducting customer satisfaction surveys on a regular basis, and handling customer comments and complaints in a timely manner; professional and technical personnel at the site during the installation process guidance After the installation is completed, it is controlled and tested by professionals. After the product is put into operation, it will provide technical guidance to guide customers to maintain the product. When the product has quality problems, it will be given to customers as soon as possible. Implement lifetime services for products.
2. Safety protection measures:
Product safety performance is one of the key considerations of our company. Effective product safety measures are taken from product design, production, inspection, packaging and use.
In terms of product inspection, in addition to the inspection of electrical performance or function, special attention is also paid to product safety inspection, and electrical safety has passed EU CE certification.
In terms of packaging and transportation, we attach great importance to product protection. The product packaging uses waterproof and moisture-resistant fresh-keeping film and anti-collision paper skin packaging, and then uses high-quality wooden boards to nail into the box, and the "three-proof" mark is done outside the box.
Third, quality commitment:
Our commitment: All machines are guaranteed for one year. If there is a failure due to quality problems within one month, it can not be repaired, and will be returned or exchanged unconditionally. Free home repairs and lifetime maintenance.